FAQ'S SHIPPING & TRACKING
- HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
We source our inventory from several suppliers within the US, Europe, and Asia. In order to keep our inventory affordable, fresh, and up to date with the latest styles we have a centralized fulfillment center in Asia that all of our products ship from. Due to the overseas location of our fulfillment center, please allow for up to 7 days for shipping and up to 7-14 weeks if the order is international(outside the USA). Please note that items ordered together may not be shipped out on the same day, and occasionally items may be temporarily out-of-stock or back ordered. Rest assured, any shipping delays will be communicated. Please expect to wait up to 60 days* for Countries like Brazil with a slower postal system. Please also be aware that the postage time does not include handling and processing prior shipment.
- HOW DO I CHECK THE STATUS OF MY ORDER?
You can click here and track your order, by pasting the Tracking Number to the search bar. We will also be updating you via Email regarding the status of your order so make sure that you've added FitWaist™ to your Email contacts - After all, We're friends, Aren't We?
- WHERE IS MY TRACKING NUMBER?
You will receive an e-mail with all your required tracking numbers once your items have been shipped. Handling and processing your order often takes 1-2 days but may take up to 5 days on a busy week. Please feel free to e-mail us at firstname.lastname@example.org, if you have any issues regarding your tracking number.
- WHERE IS MY ORDER BEING SENT FROM?
We source our inventory from several locations within the US, Europe, and Asia. In order to keep our inventory affordable, fresh, and up to date with the latest styles we have a centralized fulfillment center in Asia that all of our products ship from.
- MY PARCEL ARRIVED BUT I'M MISSING ONE OF MY ITEMS!
No stress! This is normal and your remaining items are on their way. Here at FitWaist™ we carry products that might ship from different warehouses and locations to fulfill your entire order. If you've ordered multiple products it is likely your items will arrive within a few days of each other. You may have received multiple tracking numbers. Please be sure to check the status of each delivery for more information!
- ORDERS WITH INCORRECT ADDRESS INFORMATION
Once your order has been submitted it can no longer be modified. Any packages returned due to a wrong or incorrect address will be reshipped at the cost of the purchaser. Quick! Take a glance or two and double-check whether your address is right. Though we check all orders very carefully before shipping, we cannot be responsible for incorrect information like credit card entries or addresses. Please review your order carefully before submitting your order!
- LOST, STOLEN, OR UNDELIVERED PACKAGES
PLEASE NOTE that we are NOT responsible for lost, stolen, or undelivered packages. ALL LOST, STOLEN, OR RETURNED packages are the responsibility of the buyer. In the rare event of a mail carrier failure, please contact your local carrier directly with any questions or concerns.
- WHY IS MY TRACKING NUMBER NOT UPDATING ONLINE?
Since we are working with an overseas fulfillment center please allow 4-7 days for your tracking number to be updated in their system once your shipping confirmation email is received. Please be assured that once your tracking number is sent to you, your order has in fact shipped. Some tracking numbers may display that your order is not found or is still in Asia even when it is well on its way to you; this is because Asia is one of the largest International postal hubs and updating their tracking systems can take time.
- COVID-19 OR CORONAVIRUS AFFECTING DELIVERY?
There are certain delays on all carriers due to the global pandemic of COVID-19. However, We are working around the clock with our shipping partners to ensure that your order reaches you as soon as possible. These times are certainly challenging but we hope we can get by this temporary phase and keep delighting you with our best service possible. We are sincerely thankful for your continued support.